It is possible to transfer or assign the subscription to a new owner, depending on circumstances. Please email your request for Transfer and Assumption paperwork to support@merchantlinkservices.com. You will typically receive a response within 24-48 hours (excluding weekends). Please be aware that the new owner will be assessed a $150 assumption fee which will be charged once the transfer takes place.
To obtain a Letter of Satisfaction, please send a request to support@merchantlinkservices.com and reference your Application Number. You will typically receive a response within 24-48 hours (excluding weekends).
If the merchant is not enrolled in Merchant Link Services’ Equipment Replacement Warranty, the merchant should contact the equipment vendor or partner directly. If the merchant is enrolled in replacement warranty, contact us via support@merchantlinkservices.com or by phone at +1 (314) 594-3066.
Please contact Merchant Link Services at +1 (314) 594-3066 or email support@merchantlinkservices.com to discuss upgrade options tailored to your situation.
Please call Merchant Link Services directly at +1 (314) 594-3066 or email support@merchantlinkservices.com to update your banking information.
To obtain a copy of your subscription agreement, please send a request to support@merchantlinkservices.com and reference your Subscription Number. We aim to respond within 24-48 hours (excluding weekends).
For a full disclosure of your terms and conditions, please refer to the subscription agreement you signed. If you have questions, email support@merchantlinkservices.com along with your subscription number.
Payments are made via ACH debit and the descriptor will read as “technology payment” or “tech payment”.
Subscriptions are non-cancelable agreements. During the term (before maturity of the initial term), you may contact Merchant Link Services for a quote to buy out the remainder of your term. Email support@merchantlinkservices.com and reference your Application Number. We typically respond within 24-48 hours (excluding weekends).
The partner is not displayed in the ACH transaction.
If a customer has a dispute, the merchant should contact Merchant Link Services. If we cannot resolve the issue, we will reach out to the partner for assistance.
Yes, a welcome letter is sent to the merchant detailing when payment is due (the 14th of the month).
Our billing schedule is on the 14th of each month. If the 14th falls on a holiday or weekend, the billing will occur on the next following business da
Currently, the ACH descriptor is not customizable and does not appear specific to Merchant Link Services. The descriptor will read as “technology payment” or “tech payment”.
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